We provide warranty and guarantee for the products sold by our store in accordance with applicable law.

The manufacturer's warranty period for Irix brand lenses for consumers and entrepreneurs is 2 years*.
The manufacturer's warranty period for Irix Edge series filters for consumers and entrepreneurs is 5 years.

Please send products for repair to the service address. Before sending the goods, please report the complaint/repair obligation on the f-service website.

ul. Płk Dąbka 17
30-732 Kraków
email: service@f-service.pl
tel. +48 731 760 005

In the case of returns, please send the goods to:

ul. Bonarka 11
30-415 Kraków

1. Before deciding to send a faulty product to the service, please check the battery status, cleanliness of contacts (for electronic devices), and make sure that the product is operated correctly and in accordance with its intended use.
2. If the defect/ malfunction is due to other reasons, please download the form from the website:
Complaint Form and fill it out clearly – the more information about the damage, the faster and more efficiently we will be able to handle the complaint.

3. It is the customer's responsibility to collect and present all documents received at the time of purchase – such as a receipt or invoice, (order number) purchase date, etc. – to confirm the acquired rights to the warranty.

4. The service does not require the original packaging to be delivered – we do not attach importance to boxes (the exception is the return of a functional product), but the goods should be packed securely to properly protect against possible damage during transport. We are not responsible for damages to the goods during transport.

5. The customer covers the cost of delivering the goods to the service.

6. A return can be made by a natural person making a purchase with a receipt or an invoice in their own name, who is not directly related to business or professional activities pursuant to Art. 22 of the Civil Code and the Act of 30.05.2014 on Consumer Rights entitling the consumer to withdraw from the contract.

From January 1, 2020, the right of return also applies to a natural person entering into a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of the business activity carried out by them, made available on the basis of the provisions on the Central Register and Information on Economic Activity. Pursuant to Art. 38a of January 1, 2021 (Journal of Laws of 2019, item 1495 and of 2020, item 568). This right can be exercised within 14 days without giving any reason (the period is counted from the day of receiving the goods).

The right of return does not apply to legal entities (e.g., companies).

If you wish to return the goods – withdraw from a distance purchase agreement, or exchange it for another, please include all necessary documents (purchase confirmation) and a clearly filled out statement: Statement of Withdrawal from the Agreement – the returned/exchanged product must be in an unchanged condition, must not show signs of use, please pack the goods in the original packaging to avoid damage during transport. The customer bears the direct costs of returning the goods (i.e., sending back the goods to us).

7. The maximum period for processing a complaint is 21 days from its receipt. We usually try to handle complaints faster depending on the number of shipments we receive from customers. In the event of the need to send the equipment to another specialized service or the need for time-consuming tests, this period may be extended by another 21 days.

8. After repairing or replacing a faulty product, the service will return it immediately at its own expense – the exception here is exchanges at the customer's request (change of agreement) and post-warranty repairs, in which case all costs are borne by the customer.

9. If you wish to change the address or have other needs – please use the complaint form, no handwritten note attached will help us better than the complaint form.

10. Post-warranty repairs. The customer sends the shipment at their own expense. The service carries out an expertise and informs the customer about the costs and time of repair. After receiving the payment for post-warranty repair and return shipping costs, the service proceeds with the repair of the equipment. Then the repaired equipment is sent back to the customer. The repair is covered by a 3-month warranty period.

11. A customer who decides not to repair – rejects the cost estimate – will receive the goods back after paying the return shipping fee – the service does not charge for repair estimates – however, in the event of a lack of willingness to repair on the part of the customer – details of the damage are not provided.

12. If you have any doubts, please contact us by email or phone – the Service email and two phone numbers are available to customers.

13. The service does not undertake any changes to the construction of the goods (especially electronic ones) due to simultaneous non-compliance with the manufacturer's certificates.

14. Warranty repairs do not cover any mechanical damage, customer-caused faults, faulty packaging for transport – such goods can only be repaired for a fee.

15. SEPA payment refunds due to processing by the Stripe payment system are possible only after 8 weeks from the payment date and are independent of us. All orders paid by SEPA transfer have an extended processing time, on average by 3-4 days.


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